Last updated: October 2026
These terms apply to all holiday packages, group departures, flight tickets and visa assistance booked with Tourfly India Pvt Ltd (“Tourfly”, “we”, “us”), 61/2303, Palace Tower, Alappatt Cross Road, Ravipuram, Kochi, Kerala 682015. By paying an advance or confirming a booking, you agree to these terms. Please read them along with the itinerary and quotation we send you; if the two differ, the written quotation for your booking applies.
1. Quotations and prices
- Prices shown on our website are “starting from” prices per person on twin/double sharing, unless stated otherwise. Your final price is the one in your written quotation.
- Prices depend on hotel availability, airfares and exchange rates at the time of booking, and may change until the booking is confirmed and paid.
- GST and Tax Collected at Source (TCS) on overseas tour packages are charged as per the law in force on the date of payment. TCS can be claimed against your income tax.
- Anything not listed under “Inclusions” in your quotation (for example tips, personal expenses, optional activities, city or tourism taxes payable at hotels, travel insurance unless stated) is not included.
2. Booking and payment
- A booking is confirmed only after we receive the advance payment and confirm in writing (email or WhatsApp).
- Advance: 25% of the package cost, or the amount stated in your quotation. For group departures and peak dates, a higher non-refundable deposit may apply to secure flights.
- Balance: to be paid at least 21 days before departure. If the balance is not received on time, we may treat the booking as cancelled by you and apply the cancellation charges below.
- Please pay only to Tourfly India Pvt Ltd’s official bank account or payment link. We will never ask you to pay into a personal account.
3. Cancellation by you
Cancellations must be sent to us in writing. Charges are calculated from the date we receive your request:
| Days before departure | Cancellation charge |
|---|---|
| More than 45 days | Advance / deposit retained |
| 45 to 30 days | 50% of package cost |
| 29 to 15 days | 75% of package cost |
| Less than 15 days or no-show | 100% of package cost |
- Airline tickets are refundable only as per the airline’s fare rules; visa fees, insurance premiums and service charges are non-refundable.
- Some hotels, cruises and special events (for example New Year dinners or peak-season resorts) may be fully non-refundable once booked; we will tell you this in your quotation.
- Refunds, where due, are processed to the original payment method within 30 working days after we receive them from our suppliers.
4. Changes and cancellation by Tourfly
- We may need to change hotels (to a similar category), the order of sightseeing or flight timings because of supplier, weather or operational reasons. We will inform you as early as possible.
- Group departures need a minimum number of travellers. If a group does not reach the minimum, we may offer another date, a private tour at the applicable price, or a full refund of the amount paid to us.
- Changes you request after confirmation (names, dates, hotels) depend on availability and may carry supplier charges.
5. Passports, visas and travel documents
- Your passport must be valid for at least 6 months from the date of return, with blank pages as required.
- We help with visa applications, but the decision to grant a visa rests only with the embassy or immigration authority. Tourfly is not responsible for visa refusals, delays or entry being denied at immigration, and the cancellation charges above apply.
- Entry rules change often (for example, cash-in-hand requirements or digital arrival cards). It is your responsibility to carry the documents we advise and to complete any online arrival forms.
6. Travel insurance and health
- We strongly recommend travel insurance covering medical expenses, trip cancellation and baggage loss. Some countries require it for entry.
- Please tell us about any medical condition, mobility needs or dietary requirements before booking so we can plan suitably.
7. Our responsibility
- Tourfly acts as an agent for airlines, hotels, transport and activity providers and is not liable for their acts, omissions or delays.
- We are not liable for loss, injury or extra costs caused by events beyond our control, such as natural disasters, strikes, pandemics, political unrest, airline schedule changes or government orders. Extra costs arising from such events are payable by the traveller.
- Please look after your passport, money and valuables during the trip.
8. Conduct on group tours
Our coordinator may refuse to continue with a traveller whose behaviour puts others at risk or breaks local law. No refund is due in that case.
9. Complaints
If something is not right during your trip, please tell our coordinator or call +91 90379 22410 immediately so we can fix it on the spot. Written complaints should reach mail@tourfly.in within 15 days of your return.
10. Privacy
We use your personal details only to plan and book your travel and to keep you informed about your trip. We share them only with the airlines, hotels, embassies and service providers needed for your booking.
11. Governing law
These terms are governed by the laws of India. Any dispute is subject to the courts at Ernakulam, Kochi, Kerala.
Contact
Tourfly India Pvt Ltd · Phone / WhatsApp: +91 90379 22410 · Email: mail@tourfly.in